1. Scope of Agreement

These terms govern the delivery, configuration, and maintenance of customizable ERP & CRM software modules by YourCompany Software Solutions to your enterprise. By signing a Service Specification Sheet or requesting a custom sandbox demo, you agree to these terms.

2. Module Licensing & Ownership

We grant your enterprise a non-exclusive, transferable right to deploy our pre-built ERP and CRM core modules. While the core platform architecture is proprietary to YourCompany Software Solutions, all custom fields, specific database tables, and unique workflows configured for your organization belong entirely to your enterprise.

3. Support & Service Level Agreement (SLA)

We guarantee 99.9% platform uptime for all AWS cloud-hosted configurations. In the event of system interruptions:

• Starter Plan: Support response within 24 hours.
• Professional Plan: Priority email and WhatsApp response within 4 hours.
• Enterprise Plan: Dedicated 24/7 account manager with a 1-hour critical response SLA.

4. Billing & Customization Cost Sheets

Monthly base subscriptions are billed in advance. Custom schemas, data imports from legacy files, and custom API builds are subject to a separate statement of work, billed upon milestone completions.

5. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, United States, without regard to conflicts of law principles.